Job Description

Position Title: Customer Account Coordinator

Pay Rate: $50,000 - $60,000
Multiple factors, including individual experience, skills, and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift: Salaried Full-Time

Physical Location: Indianapolis, IN

The Job You Will Perform:

• Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.
• Have a basic understanding of manufacturing processes and work with production staff to achieve on-time customer deliveries.
• Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders from account managers or directly.
• Place orders for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize the system to achieve on-time customer deliveries.

The Skills You Will Bring:

• High school diploma or equivalent
• Experience working in a manufacturing environment preferred
• Proficiency with Microsoft Office
• 2-3 years of customer relations experience; industry specific experience is a plus

• Customer focus
• Action orientation
• Integrity
• Perseverance
• Composure
• Self-motivation
• Strong organizational skills

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare, and retirement plans including medical, mental, life insurance, flexible spending accounts, short-term and long-term disability insurance, 401(k), company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), student loan repayment assistance, and voluntary benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP .

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp, and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa, and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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