Job Description
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to cultivate a culture where everyone belongs and is inspired to do their best work. Join Apple and help us leave the world better than we found it!
The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries! Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer, and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Digital Content Management (DCM) Solutions Manager to help us do extraordinary things.
The DCM Solutions Manager is a position on the DCM Solutions team. This team is responsible for analyzing publishing workflows across all of Apple’s e-commerce platforms and uncovering opportunities to increase DCM operational efficiency and agility. As a DCM Solutions Manager, you will apply problem solving skills to make strategic recommendations and advocate for improvements to publishing systems and tools. This role requires deeply understanding DCM’s business problems and collaborating effectively with ASO Product & Engineering teams to ensure they are designing innovative and scalable solutions that empower DCM and the broader ASO Operations organization to work productively and efficiently.
Description
Take ownership for identifying DCM’s barriers to scaling production operations and ideating on opportunities where technology can dramatically help with solving those challenges. Collaborate effectively with DCM, Product, and Engineering teams to define and implement new systems and workflows that allow the business to scale effectively.
- Drive detailed analysis of DCM’s global e-commerce content production processes with a laser focus on measuring and trending process efficiency and effectiveness.
- Develop and present business problem briefs to influence strategic investments in systems and tools that enable DCM’s operations to scale.
- Be the voice of DCM on Scale Publishing projects - give input on business requirements and provide our cross-functional partner teams with timely and relevant information to arrive at optimal outcomes.
- Plan for and implement testing and change management activities to support business rollout and adoption of new publishing platform capabilities and/or tooling feature changes.
- Contribute to and present in Quarterly Business Reviews as required.
- Perform ad hoc analysis in support of annual business planning activities.
Minimum Qualifications
- 6+ years of professional experience in retail, e-commerce, operations, and/or project/program management.
- Dedicated individual with proven business analysis skills: eliciting, analyzing, defining, and prioritizing business use cases and requirements.
- Deep expertise in leading and implementing change initiatives related to business processes and technologies.
- Strong collaborator who has demonstrated facilitation, negotiation, and conflict resolution skills and the ability to exert tactful influence in a matrix organization.
- Effective communications skills must be able to summarize and explain (verbal and written) sophisticated information in a clear and concise manner across all levels of the organization including executive management.
- Ability to deal with ambiguity, manage complexity, and balance competing priorities within a dynamic environment.
- Experience working with e-commerce publishing platforms and/or applications.
- Familiarity with software development lifecycle and methodologies.
Key Qualifications
Preferred Qualifications
- Extensive business process mapping experience including facilitation of cross-functional workshops and/or customer focus groups.
- Experience with survey design principles and standard methodologies.
- Experience developing relationships with senior collaborators.
- Solid understanding of project management methodologies, project life cycles, and utilization of project management tools and techniques to ensure the successful delivery of high-quality projects.
- BA, MA, or MBA in a related field, or equivalent work experience is desired.
- Able to accommodate domestic and international travel.
Education & Experience
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $201,300, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Take ownership for identifying DCM’s barriers to scaling production operations and ideating on opportunities where technology can dramatically help with solving those challenges. Collaborate effectively with DCM, Product, and Engineering teams to define and implement new systems and workflows that allow the business to scale effectively.
- Drive detailed analysis of DCM’s global e-commerce content production processes with a laser focus on measuring and trending process efficiency and effectiveness.
- Develop and present business problem briefs to influence strategic investments in systems and tools that enable DCM’s operations to scale.
- Be the voice of DCM on Scale Publishing projects - give input on business requirements and provide our cross-functional partner teams with timely and relevant information to arrive at optimal outcomes.
- Plan for and implement testing and change management activities to support business rollout and adoption of new publishing platform capabilities and/or tooling feature changes.
- Contribute to and present in Quarterly Business Reviews as required.
- Perform ad hoc analysis in support of annual business planning activities.
Job Tags
Work experience placement, Relocation,