Fetch Specialty & Emergency Veterinary Centers is seeking a Guest Services Practice Manager. Is your passion making sure that each and every guest has an excellent experience? If you answered yes, this is the opportunity for you to shine.
The Practice Manager of the Guest Services Department is in charge of the guest services representative team and is required to lead by example. They are responsible for delegating guest services duties and assignments, coordinating schedules, monitoring guest interactions, incoming and outgoing calls ensuring guest satisfaction. They delegate daily responsibilities on the floor and work directly to guarantee that our guest and patients are responded to in a professional and empathetic manner. The guest services practice manager keeps the department functioning smoothly while anticipating potential problems before they arise. They are an advocate for their team members and can step in to assist whenever needed.
Essential Functions
Competencies
● Great Attitude
● Technical Capacity
● Strategic/Forward Thinking
● Decision Making
● Exceptional Communication Skills
● Ethical Conduct
● Collaboration Skills
● Conflict Resolution
● Motivated, Compassionate, and Detail-Oriented
Benefits
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