Job Description

FreedomDocs is looking for a Receptionist to join our team in our medical office.

Qualifications Required

• Excellent communication skills, both written and verbal
• Professional and friendly demeanor when interacting with patients and healthcare professionals
• Ability to manage and multitask
• Great attention to detail
• Experience with electronic health records (EHR)
• Basic knowledge of medical terminology, processes, and office procedures

Role and Responsibilities

• Acting as Host to a premier Direct Primary Care in central Indiana 
• Greeting patients and visitors in a friendly and professional manner ensuring they have a positive experience
• Providing ideas and recommendations on improving brand experience
• Obtain, verify, and enter all required information from patients including demographic, insurance, credit cards, FAA documents and class 
• Providing information about the facility's services, policies, and procedures
• Scan and index incoming documents to the patient's Elation chart or company filing system
• Provide positive and courteous customer service over the phone, while maintaining a professional presence at all time 
• Filling where needed to assure excellent member experience
• All other duties as assigned

Essential Duties

• Managing the appointment and Google “out of office” calendar
• Answer telephone/retrieving messages from Spruce promptly and professionally.
• Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients 
• Schedule office appointments in computer system 
• Collect copayments and process all incoming payments
• Organizing and maintaining patient medical records
• Collaborating with other members of the healthcare team, including nurses, physicians and other administration staff .
• Notifying appropriate internal personnel in case of emergencies or urgent situations
• Coordinate physician communications with members, other providers, or outside constituents as directed by in-house doctors or Clinical Office Manager

Success Factors / Job Competencies

• Working with Computers – Using computers and computer systems (including hardware and software) program, enter data, or process information. 
• Performing for or Working Directly with the Public – Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests.
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performance Standards

• Being honest and ethical
• Willingness to being accountable for results
• Being careful about detail and thorough in completing work tasks
• Maintaining a professional work environment
• Being sensitive to others’ needs and feelings, while being understanding and helpful on the job
• Willingness to take on responsibilities and challenges

What Makes This a Great Opportunity

At Freedom Healthworks, we help physicians become FreedomDocs and take control of their lives. We assist physicians starting, growing, and operating their practices. We believe that all people should have a relationship with a trusted FreedomDoc℠.  We run our client’s business, not tell them how to be a doctor. We strive to help physicians care for their patients without restrictions, barriers, and frustrations – Together, FreedomDocs can help care for everyone. 

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