Job Description

Job Description

If you want to make valuable contributions to your team and expand your career and skills in project management, business operations, and in the financial operations world, then a Project Manager II- Business Activity Monitoring within JP Morgan Chase has a great opportunity for you. For this team, you will need the initiative, interpersonal and project management skills with an ability to drive projects in close partnership with Operations, Product and Technology partners.  With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

As a Project Manager II- Business Activity Monitoring in Global Command Center, you will be part of the Payments Operations team who has its presence across the Globe and our Business Activity Monitoring team is spearheading the strategic initiatives of new product build out and enhancements to existing features for monitoring of the flow of payments globally and visibility into incident management.  You will drive initiatives under stringent timelines and in a fast-paced dynamic environment and you’ll need to have strong communication, influencing skills, strategic thinking, collaboration with multiple teams, flexibility and be result driven. 

Job responsibilities

• Manage commissioned projects from start to finish.
• Collaborate with internal partners across Consumer Feedback, Communication, & Governance Programs.
• Analyze complaint data to identify and present complaint drivers, trends, and actionable items 
• Evaluate bank processes and policies/procedures to identify opportunities and make recommendations to improve customer experience and operational efficiency.
• Escalate potential compliance and legal issues when appropriate.
• Create effective, high quality presentations to deliver insights and recommendations to business partners. 
• Attend and contribute to meetings with CCB partners to discuss complaint drivers and deliver findings.
• Present data to business users at the Director/VP/Executive levels

Required qualifications, capabilities, and skills

• 7+ years’ experience in Banking/Financial services. 
• Strong Payments knowledge and/or prior experience in driving strategic projects. 
• Strong Project management skills and ability to work independently
• Strong problem solving, collaboration, communication and interpersonal skills with proven ability to influence stakeholders without direct authority. 
• Ability to multi-task and manage and deliver competing priorities
• Attention to detail with logical thought process
• Self-motivated, tenacious with excellent time management/prioritization skills
• Leverages the organization to deliver results quickly

Preferred qualifications, capabilities, and skills

• Well versed with Agile methodology and experience in driving projects under the said framework. 
• Strong Microsoft office skills 
• Experience in designing, delivering & presenting executive level content
• Adept at working in matrix organization and dynamic high performance teams

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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