Job Description

Bilingual Healthcare Representative - Remote | Work from Home

Location:Remote (Candidates must reside south of Miami Airport, Florida)

Compensation:Starting at\(17 per hour, with an increase to \)18 per hour for bilingual candidates fluent in both Spanish and English.

Work Hours:We provide two flexible shifts to accommodate various schedules: 8:00 AM - 4:30 PM or 11:00 AM - 8:30 PM, Monday through Friday. Flexibility in these hours is essential.

Position Overview:Join our dynamic team as a Bilingual Healthcare Representative, where your contributions will be integral in assisting members with their healthcare benefits. This role involves managing both inbound and outbound communications to address consumer inquiries, provide education on documentation status, and achieve key performance targets in efficiency, call quality, customer satisfaction, and first call resolution. We are seeking a proactive individual who possesses the skills to handle objections, cultivate strong client relationships through empathy, and demonstrate effective listening abilities.

Key Responsibilities:

• Manage inbound and outbound calls for healthcare benefit assistance.
• Address consumer inquiries and resolve issues efficiently.
• Educate members regarding the status of documents and requests.
• Strive to achieve performance benchmarks in efficiency and customer satisfaction.

Required Skills:

• A minimum of 1 year of customer service experience with the same employer.
• Previous call center experience is highly advantageous.
• Exceptional communication skills with the ability to multitask effectively.
• Experience in sales or benefits is preferred.
• Detail-oriented with a goal-driven mindset.
• Ability to successfully pass a background check.

Qualifications:

• High School diploma or equivalent.

Career Growth Opportunities:This position starts as temporary with the potential for permanent hire based on performance and attendance, offering a clear pathway for career advancement. We encourage continuous professional development to help our team members flourish in their careers.

Company Culture and Values:We pride ourselves on fostering a supportive and collaborative work environment that champions effective communication and teamwork. Our commitment to diversity and inclusivity ensures that every team member feels valued and engaged.

How to Apply:If you are enthusiastic about this opportunity and meet the qualifications, please submit your updated resume to the designated email address. We eagerly await the chance to review your application and potentially welcome you to our esteemed team.

Employment Type: Full-TimeSalary: $17.00 - 18.00 Per HourEducation Level: No formal educational credential

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