Job Description

Job Summary:
The primary role of the General Manager is to oversee the management of and all functions of their
assigned location in representing in their market. The General Manager is responsible for creating a positive work environment as
well as managing all team members. The General Manager is to meet all business objectives set for
the team, ensuring the highest safety standards and levels of satisfaction.

Supervisory Responsibilities:
• Drives business to meet and exceed goals given
• Oversees all hiring, onboarding, and employee management for their locations, including
training compliance.
• Maintains optimum staffing levels and labor costs for their assigned location.
• Utilize HRIS timely for all employee actions and files as well as schedules for the employees.
• Communicates any concerns or needs to District Manager proactively and partnering to
resolve issues.
• Creates a positive, open work environment for their team to work.

Duties/Responsibilities:
• Drives new leads and lines of business for all locations utilizing marketing KPIs to reach
new customers.
• Oversees lead follow-up and meet and greet and lead contact via the front desk team.
• Maintains controllable expenses within budgetary constraints including forecasting,
tracking, and ordering supplies, minimizing payroll, and actively looks for ways to
maximize efficiency.
• Manages social media posts for store and individual media pages utilizing provided branding
assets. Utilizes guidance through District Manager from marketing.
• Participates in promotional activities or events to promote their location.
• Creates and manages the schedule for all location employees.
• Provides constructive and timely performance evaluations.
• Monitors the playrooms and knows all dogs in the facility to ensure safety and appropriate
daily assignments.
• Maintains a clean and safe environment utilizing cleaning protocols to ensure our facilities
are the cleanest in the industry.
• Strives for the highest level of satisfaction for our guests.
• Performs all other duties as assigned.

Required Skills/Abilities:
• Strong supervisory and delegation skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills for internal and external customers.
• Excellent sales and customer service skills.
• Thorough understanding of principles and methods used to promote, display, and sell
products and services.
• Excellent organizational skills and attention to detail.
• Strong business acumen skills -analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Committed to the success of the team and not just as an individual.
• Proficient with Microsoft Office Suite or related software and POS systems.

Education and Experience:
• High school diploma or equivalent.
• At least three years of experience managing others and overseeing all areas of business.

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